Summary of Resources


Health Advocate

Answers and Resources

What's going on with my claim?

I need help finding a provider.


How do I get a new ID card?


Start with HealthAdvocate. If you prefer to contact the carrier directly, contact numbers are located on ID cards and on the "Contacts" tab of


Temporary medical, prescription or vision ID cards can be printed from member websites accessible from the “Contacts” tab of MetLife does not issue dental ID cards.

I don't understand my coverage.

Start with HealthAdvocate or you can do your own research, by visiting for quick links to Summary Plan Descriptions (SPDs), employee contributions, and other helpful information.

Where can I find COBRA information?

Start with HealthAdvocate or COBRA information and rates can be found on

How do I change my HSA contribution amount?


Look at the “How To” guide at You can change your HSA contribution at any time by calling Alight at (844) 747-1641, via single sign-on through Lubrizol News, or by logging into

How can I receive a Pension estimate?


Go to

I'm thinking about retiring, where should I start? has quick links to retiree planning resources such as the "Nearing Retirement Guide," HRA information & FAQs, and COBRA rates. Go to if you have additional questions. When the you are 30-45 days from retirement you are encouraged to contact to schedule an appointment

My name / address is wrong at the carriers, how do I fix this?


Look at the “How To” guide at If you have a change of name, address or marital status you should complete the appropriate Personnel Action Request (PAR) located on Lubrizol News. Once updated in SAP, your address and name change will be sent to the benefits administration system and then to the carriers.

I recently had a family status change. Where should I start? has a quick link to the Life & Work Events resource page or you may contact Alight at 1-844-747-1641 to change your elections related to the family status change.



Answers and Resources

I can't make my new hire elections.

A new employee record may error when loading into Alight’s (Lubrizol’s benefit administration vendor) system if there is a data entry error in the employee's address, phone number or email address format. Errors are corrected on the following week’s file. If you do not have a record in the benefits administration system your week of hire, try again the following Tuesday afternoon. If there is still no record the following week, send an inquiry to

I enrolled in medical and I don’t have my employer HSA contribution.

There is no employer HSA contribution for the Core plan. If you are enrolled in Standard or Plus, this is likely a timing issue. You must be enrolled in coverage on the first day of the month to receive the employer contribution. For example, if an employee is hired on April 8 and makes their medical election in April, the employer HSA contribution will be deposited into their account after the first pay in May. The contribution is not made in April because the employee was not enrolled in coverage on April 1.


Alternatively, you may have received notification at home from Optum Bank that additional information is required to open your HSA. If nothing was received, contact Optum Bank at 1-877-706-1735.

I missed my new hire enrollment.

Please send an appeal to explaining your situation and any factors contributing to missing the deadline. Corporate Benefits will respond to you regarding the appeal.

I need a letter from Lubrizol verifying my benefits.

Please send an email to with your request.

I need a Medicare form completed.

Please send an email to with your request.

I need emotional support. has quick links to robust information from Lubrizol’s EAP and Work Life program, “Essentials Balance,” our Basic Life carrier, The Hartford, and our supplemental life carrier, MetLife.

I need to create a basic Will. has a link to The Hartford Life Essentials Program available to all U.S., benefits-eligible employees. The program allows for free online will prep through EstateGuidance® and is backed by online support from licensed attorneys.

Can you reset my password for Empower?

Lubrizol does not have access to retrieve or reset passwords for the Empower site. Please contact Empower directly at 1-833-698-0797 or follow the password reset prompts on


If you are on the Lubrizol network, you may use the single sign-on link through the HR Central Site here:  U.S. Benefits

I am retired/leaving Lubrizol. How can I access or transfer my 401 (k) funds?

Contact Empower Retirement at 1-833-698-0797 or

I just retired, but Via doesn't have me in their system.

VIA Benefits establishes a record for the retiree once they receive the employee’s termination information from Lubrizol which may take 7 to 10 business days. If it has been more than two weeks since your termination date, contact

Where is my COBRA paperwork?

Typically, it takes 7 to 10 business days for a COBRA packet to be generated and mailed to a former employee. If it has been longer than two weeks after your termination date, contact Alight, Lubrizol’s COBRA administrator, at 1-844-747-1641.

I can’t log in to my COBRA record.

The process for resetting your password includes a response by email, which is the now invalid Lubrizol email address. Contact Alight at 1-844-747-1641 to have your preferred email address updated to a personal email address so you can complete the password reset process.